How long does shipping take?
Standard shipping takes 3-5 business days. Express shipping (1-2
days) is available for €9.99. All orders are processed within 24
hours and you'll receive tracking information via email once
shipped.
What is your return policy?
We offer a 30-day return policy. Items must be unworn, unwashed, and
in original condition with tags attached. Simply contact our support
team to initiate a return. Return shipping is free for defective
items.
How can I track my order?
Once your order ships, you'll receive a tracking number via email.
You can also track your order by logging into your account or using
the tracking link in your confirmation email. For real-time updates,
download our mobile app.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American
Express), PayPal, Apple Pay, and Google Pay. All transactions are
secure and encrypted with 256-bit SSL protection.
Do you ship internationally?
Yes! We ship to most countries worldwide. International shipping
times and costs vary by location. Customs fees and import taxes are
the responsibility of the customer and are not included in our
shipping costs.
How do I use a promo code?
Enter your promo code at checkout in the "Promo Code" field before
completing your purchase. The discount will be automatically applied
to your order total. Note that promo codes cannot be combined with
other offers.
What are the benefits of the mobile app?
Our mobile app offers exclusive benefits including app-only deals,
early access to new drops, push notifications for flash sales, a
rewards program with points for every purchase, and faster checkout.
Download now to get 10% off your first app purchase!
How do I contact customer support?
You can reach us via email at anilinusg2d@gmail.com or
biafrasun1@gmail.com, call us at +39 351 056 7357, or chat with us
on WhatsApp. We typically respond within 24 hours. For urgent
matters, WhatsApp is the fastest option.